Posts Tagged ‘customer service’

Equipping Your Game Room Means More than Just Finding the Right Price

Tuesday, May 21st, 2013

Let’s be honest. We want you to come visit our site and find that perfect addition to your game room. That is, of course, why we are here and why we are constantly working to keep our offerings fresh. What we don’t ever forget, though, is that you, the customer, ultimately decides if your pre-sale needs are being met.

We know that your decision to purchase (or not) is out of our hands. All we can do is listen well, provide recommendations, listen well again and inform. Once you have all of the information that you are looking for, you will be able to reach a decision – and we think it has more to do with trust than with anything else.

This way of doing business seems obvious, and on some levels it is. Certainly it is simple enough, but it is really not a dominant philosophy in this industry. There is a lot of product pushing, where the wrong pieces are suggested as a means to meet a retailer’s goals, as opposed to your goals. This is sometimes followed by post-sales issues, dodged phone calls and mounting disappointment.

We know that we need to price competitively, so we do. But we also believe that you need to feel confident with the retailer with whom you choose to do business. To help you feel confident in what we have to offer, we suggest that you give us a call and ask us your questions. We are anxious to demonstrate our difference.

We think we are different. In fact we know we are different. Give us a call. A person will answer the phone. During business hours you will speak with one of our staff – a person who has years of experience within the game room product line. They know the products, they know the shipping challenges, and listening is their first priority. After hours, an answering service will take your call. Again, these are real people – not recordings. They will do their best to help, but if they cannot, they will send us a message so we can respond.

What does this mean for you? It means that we are your resource. You will receive sound guidance from seasoned professionals who have seen thousands of installations and have a pretty good idea of the challenges that you might face. They can help you understand product differentiation that is potentially unclear. And they all know that it all starts with listening.

So give us a call. Let us know what your challenges are and how we can help. We will listen.